Privacy Policy

BrightOra Cleaning Company (“BrightOra”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and handle information when you visit our website, submit an enquiry or communicate with our team.

Information We Collect

When you submit an enquiry through our website, contact us, or request a cleaning service, we may collect information such as:

• Name
• Mobile number
• Email address
• Property or service location
• Type of cleaning service required
• Information provided through enquiry forms
• Photos or other information voluntarily shared for assessment or quotation
• Communication exchanged with our team through phone, email or WhatsApp

We may also collect basic technical information such as browser type, device information, IP address and website usage information through cookies, analytics tools or similar technologies where applicable.

How We Use Your Information

We may use the information collected to:

• Respond to your enquiry
• Understand your cleaning requirements
• Contact you by phone, WhatsApp, email or other communication channels
• Provide service estimates and quotations
• Schedule inspections or cleaning services
• Confirm and manage bookings
• Process and maintain payment and transaction records
• Provide customer support
• Improve our website, services and customer experience
• Send service-related updates and communications
• Comply with applicable legal and regulatory requirements

Submitting an enquiry does not automatically confirm a cleaning service or booking.

WhatsApp and Communication

When you submit an enquiry or provide your contact information, our team may contact you through WhatsApp, phone, SMS or email regarding your enquiry, quotation, booking or service.

Promotional or marketing communications, where applicable, will be handled in accordance with applicable requirements and communication preferences.

Sharing of Information

We do not sell or rent your personal information.

Information may be shared with authorised employees, cleaning teams, service providers, payment providers or technology partners where reasonably necessary to process your enquiry, arrange the requested service, process payments or operate our business.

We may also disclose information where required by applicable law or a lawful request from an authority.

Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes and meeting legal or regulatory requirements.

Your Choices and Rights

You may contact us to request access to or correction of personal information held by us, or to request withdrawal of consent or deletion where applicable and permitted by law.

Withdrawal of consent will not affect processing already lawfully carried out and may affect our ability to provide services that require the relevant information.

Third-Party Services

Our website or business processes may use third-party services such as WhatsApp, analytics services, payment providers or other technology platforms. Their handling of information may also be governed by their respective privacy policies and terms.

Changes to This Privacy Policy

BrightOra may update this Privacy Policy periodically to reflect changes in our services, business practices or applicable requirements. The latest version will be published on this website.

Contact Us

For questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

BrightOra Cleaning Company
Ground Floor, Om Center,
Shreyas Crossing Over Bridge,
Ambawadi, Ahmedabad – 380015, Gujarat, India

Website: brightora.co.in

Please use the contact details available on our website for privacy-related enquiries.