Terms & Conditions

Welcome to BrightOra Cleaning Company. By using our website, submitting an enquiry, requesting a quotation or booking our services, you agree to these Terms & Conditions.

1. Service Enquiries

Customers may submit cleaning requirements through our website enquiry form or contact BrightOra directly.

After receiving an enquiry, our team may contact the customer through WhatsApp, phone, email or other available communication methods to understand the requirements and provide further information.

Submitting an enquiry does not constitute a confirmed booking.

2. Quotations

Prices displayed or discussed before assessment may be indicative and can vary depending on factors including:

• Property type and size
• Cleaning requirements
• Condition of the property
• Number of rooms or areas
• Equipment and manpower required
• Type and intensity of cleaning
• Accessibility of the property
• Additional or specialised services requested

A final quotation may be provided after discussing the requirements, reviewing information or photos supplied by the customer, or conducting an inspection where required.

3. Booking Confirmation & Advance Payment

A booking will be considered confirmed only after BrightOra confirms the service schedule and the required advance payment has been received.

Depending on the service, BrightOra may require approximately 20%–25% of the agreed service amount as an advance payment to confirm the booking.

The remaining amount must be paid according to the payment terms communicated at the time of booking.

4. Changes in Service Scope

The quotation is based on the scope of work agreed before the service begins.

If additional cleaning, areas, manpower, equipment, materials or services are requested or found necessary after inspection or during the service, BrightOra will communicate the additional requirements and applicable charges to the customer.

Additional work will be undertaken subject to customer approval where applicable.

5. Customer Responsibilities

Customers are requested to:

• Provide accurate information about the property and cleaning requirements.
• Provide reasonable access to the property at the scheduled time.
• Ensure availability of electricity and water where required for the cleaning service.
• Secure cash, jewellery, documents and other valuable or fragile belongings before cleaning begins.
• Inform BrightOra in advance about delicate surfaces, damaged items, special materials or areas requiring special handling.
• Inform our team of any access restrictions, building rules or safety requirements.

6. Service Duration

Any service duration provided by BrightOra is an estimate.

Actual completion time may vary depending on property condition, size, manpower, accessibility and the cleaning requirements identified at the location.

7. Cleaning Results

BrightOra aims to provide professional cleaning using appropriate processes, equipment and cleaning solutions.

However, some permanent stains, ageing, discolouration, corrosion, pre-existing damage, deep-set marks or material deterioration may not be completely removable.

Specific results therefore cannot be guaranteed for every surface, stain or condition.

8. Existing Damage

BrightOra will not be responsible for damage resulting from pre-existing defects, weakened materials, loose fittings, deteriorated surfaces, improper installation or conditions that were not reasonably visible or disclosed before the service.

Customers should inform our team about known fragile or damaged areas before work begins.

9. Cancellation & Rescheduling

Customers who need to cancel or reschedule a confirmed service should contact BrightOra as early as possible.

Cancellation, rescheduling and refund eligibility may depend on the timing of the request, manpower or equipment already allocated, materials arranged and other costs incurred for the booking.

Applicable terms will be communicated at the time of booking and/or governed by BrightOra’s published Cancellation & Refund Policy.

10. Payments

Customers should make payments only through payment methods or account details officially communicated by BrightOra.

Customers are encouraged to retain payment confirmations or receipts for their records.

11. Website Information

We make reasonable efforts to keep information on our website accurate and current. However, service descriptions, availability, pricing and other information may change without prior notice.

Website content should not be treated as a final quotation unless specifically confirmed by BrightOra.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications or services. BrightOra is not responsible for the content, availability, security or privacy practices of third-party platforms.

13. Limitation of Liability

To the extent permitted by applicable law, BrightOra will not be liable for indirect, incidental or consequential losses arising from use of the website or services.

Nothing in these Terms is intended to exclude or limit any rights or liabilities that cannot legally be excluded under applicable law.

14. Governing Law

These Terms & Conditions shall be governed by the laws of India. Subject to applicable consumer protection and other mandatory laws, disputes relating to these Terms or BrightOra services shall be subject to the jurisdiction of the competent courts in Ahmedabad, Gujarat.

15. Changes to These Terms

BrightOra reserves the right to update these Terms & Conditions when necessary. Updated terms will be published on the website.

Contact Us

BrightOra Cleaning Company
Ground Floor, Om Center,
Shreyas Crossing Over Bridge,
Ambawadi, Ahmedabad – 380015, Gujarat, India

Website: brightora.co.in